Title: Operations & Program Support Officer
Hours: 38 Hours per week
Award: Social, Community, Home Care and Disability Services Industry Award 2010.
Classification: Level 4.1
Location: South Brisbane

About This Newly Created Role

Join the dynamic team at Eating Disorders Queensland (EDQ) as an Operations and Program Support Officer. We’re looking for an exceptional all-rounder with a passion for making a difference, ready to support our programs and operations with efficiency, creativity, and dedication. If you’re organised, proactive, and thrive in a collaborative environment, this role is for you.

Who Should Apply

We encourage applications from Aboriginal and Torres Strait Islanders, individuals from diverse backgrounds, and those with lived experiences of eating disorders.
About Eating Disorders Queensland (EDQ)
EDQ is a state-wide, community-based, not-for-profit organization. We support individuals living with eating disorders, their carers, loved ones, and key support people. Our services include therapeutic, psychosocial, and lived-experience support, as well as coaching and community connection for carers. We are committed to early intervention and passionate about eradicating weight stigma and diet culture.
Our Values: Nurture, Empowerment, Integrity, Innovation, and Collaboration.

Working Principles

•Valuing relationships, self-care, and connection through engagement and capacity building.
•Strong collaborative decision-making environment.
•Respectful, recovery-oriented, and strengths-based processes that promote empowerment, self-determination, inclusion, and choice.
•Promoting individual and social change, as well as prevention.
•Valuing each person’s lived experience.
•Recognising the impact of individual, family, socio-cultural, and gender factors on eating disorders.
•We value the role of medical and psychiatric services in recovery and offer our services as partners or alternatives to the medical model based on client needs.
•Workplace health and safety (WHS) responsibilities: All employees are required to take reasonable care of their own and others’ health and safety.
Reporting Relationships
•This position reports to the Operations Manager.
•With delegations from the Practice Administrator
Funding: All positions at EDQ are conditional on recurrent funding from our funding bodies.

Responsibilities

•General Operational Support: Assist the Operations Manager with tasks including:
oCollaborating with the Public Health Team.
oDocumenting and developing processes and procedures.
oSupporting Employment Hero functionality and rostering.
oAuditing and maintaining client management systems (Csnet, Clinico, Readycase).
oProviding support to the Research Officer during reporting periods to funding bodies.
oAssisting the Operations Manager during accreditations for National Mental Health Standards and NDIS.
•Administrative Support: Provide timely support in various tasks, such as:
oOrganising elements of EDQ’s public events.
oEnsuring premises maintenance for a safe and welcoming environment.
oCoordinating promotional supplies and group resources.
oAssisting with email campaigns, telehealth setup, and distribution systems.
oSupporting the Medicare fee-for-service arm.
oAssisting the Finance Officer with invoice processing and coding.
•Program Support: Aid EDQ practitioners, lived experience workers, and coaches by:
oCoordinating group RSVPs and logistics.
oSetting up spaces for groups, including procuring resources and food.
oManaging volunteer rosters for cooking and general volunteer programs.
oEntering basic client data into the client management system.
Key Selection Criteria ( Address Criteria in application)
•Relevant qualifications in Operational and Administrative support.
•Experience in similar roles, particularly in not-for-profit or allied health settings.
•Proficiency in client management systems (e.g., Csnet).
•Ability to adapt in a fast-paced, dynamic environment.
•Strong time and task management skills.
•Collaborative work style with strong support skills.
•Effective communication fostering transparency and kindness.
•Exceptional interpersonal skills and emotional intelligence.

Perks & Benefits
•Supportive and collaborative work culture with public health events and advocacy.
•Ongoing training and supervision.
•Convenient location close to public transport.
•A workplace that values lived experience.
•Salary packaging and leave loading offered.

Application Requirements
•Must possess or obtain a Queensland Police National Police Records Check, Queensland Working with Children Check (Blue Card), and Queensland Yellow Card for criminal history screening.

Applications should include:
oA one-page cover letter addressing the selection criteria and summarising relevant experience and skills.
oA resume, maximum of three pages, with contact details for three referees.

•Applications are invited from Australian citizens or persons with full residency status and relevant experience.
•Applications by email only: [email protected]
•Interviews will be conducted as applications are received.